SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ToyoHub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Warms... ass
Stitched crooked! The store deceives the buyer, made an order from Russia, and he was not delivered, later the goods were sent from China, waited twice as much! The goods are sent only from China, do not know that it is in Russia!
The product is excellent. Warm wonderful and fast. Delivered by courier to the entrance. The only thing was a long delivery (when buying it was indicated that will be shipped from Russia with delivery within 15 days, in fact not from Russia and delivery 45 days). Now there is delivery time already others are worth it. Therefore, and 4 stars. And so the heating is good, I recommend the product!!. By the way, the store quickly gets in touch, which also pleases.!! The product is excellent. Warm wonderful and fast. Delivered by courier to the entrance. The only thing was a long delivery (when buying it was indicated that it would be sent from Russia with delivery within 15 days, actually not from Russia and delivery 45 days). Now there is delivery times are already different. Therefore, 4 stars. And so the heating is good, I recommend the product!!. By the way, the seller quickly gets in touch, which is also pleasing.!!
Everything works fine
Very long went, ordered November 29, came on January 9
Excellent covers
It does not warm Super. But better than nothing) long delivery. Took on Black Friday, received only on January 11. It was written that the goods will go from the Russian Federation, eventually drove from China, as I understood (through Kazakhstan).
The goods did not come. The money was returned through a dispute (and I was very waiting for this parcel (
Ordered 29.11 received 22.01. brought the courier. I'll test it.
Is not as warm as you should expect. And it it not on the seats sit. It slides as you in and uitstapt.
Did not come
Ordered delivery from Russia, sent from China. Rode on turtles.)) Soldered the right Cape, works factory. At the same time solder inside the switches one wire, it is unclear why the elongated thin wiring. Connected the driver's cape with the block through the regular button. Everything works. Do not be lazy, open the control unit and check the soldering, it's not difficult.
They work so far
Nothing ever came. And writes that it came, and nothing in the mail. There is nothing on programs, too. Very bad.
Fast Shipping. The Item is without prejudice in Germany arrived. Everything is good. Thank You
Excellent warm, delivery to the apartment. I recommend.
Works fine
The goods did not come but the money returned
Everything works delivered by courier to the door