SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ToyoHub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got a question? 
Filled half
The product arrived very quickly. I paid 15 TL customs tax. Wish I hadn't
.
The product description does not go with the goods which sent blew on the dispute money do not return the bad store.
Very good
Goods ordered 30.11 reached 14.01. Besides OK
Not received the goods, but the money returned quickly
Ok
Ordered 14.09.2019 two pencils for repairing scratches. Order not received 12.01.2020!!! Was closed without notice, dispute can not be opened-late ......
Excellent
Nike
Did not come
Looks like a woman's nail polish, also with a brush!!!;) :)
The paint flowed out, left on the bottom, I'll try to write off
The goods did not receive very sorry
There were 55 days on the way. Looks like in the picture, in the case has not yet tried. How I try to write off
Good paint. Description accurate. Thank you to the store.
Are you kidding people? Paint on the bottom. What do people pay for ??? Such a product is not worth such a price!! Yes, and packed in a film, but the cap was not closed!! I attach the photo, I do not advise the goods, it goes for a long time. Better in tape, Achan or Essene such things I will buy.
Delivery 2 months. took for painting float. good paint, only very little.
Good
Dries very quickly.
it's like finger nail polish. bottle was barely filled with liquid.
Delivery to Nizhny Novgorod 63 days. The paint stinks strongly. The cap was not screwed tightly, as a result the paint leaked under the film. I do not recommend this product and store. Package in normal package without any protection
The goods went madly for a long time.
Ordered 14/12/2019, came 8/01/2020. Everything is fine)