SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ToyoHub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got a question? 
It was a month to the bottom
The order was delivered by mail all whole without damage. Packed well has not yet tried I will wait for the spring.
It's okay.
The item was returned to the store
All well store is very adequate for all requests answered, I advise. until the goods tried cold.
Came quickly quality later check
Although not come but the store quickly returned the money
Ceramics came, all as in the description, it remains only to try
got that but not what i expected
Delivered by courier.
The parcel went for a long time, corresponds to the description, tried to moisten the cloth, after a while the cloth hardened, I think the quality is good.
I expected a little more. Has not yet tried since winter. But I think I did not order for nothing.
Everything is fine. Only shipping is long. Be sure to try a little later and leave feedback extra! I'll try to treat ceramics with sandpaper and see what will be waiting for the photo!
Until I tried, it looks decent!
The goods are delivered, quite quickly, the whole set came, as I will leave another review, and so far everything is good
The goods came quickly.
On the car has not yet checked
The order came quickly, only packed very cheap, I will apply it in the summer. Thank you.
Not what did not come, the goods went without tracking. With the holidays posahatil and did not see that the completion of the Order of the dispute to Open did not have time. In short, threw 400 R. You will take here to follow the order to open a dispute in time.
Small Box
I loved it for the price you have, I 've used it in the areas where the varnish was putting matte and left it shiny. and also in the headlights he's made them bright as new.
Came to Siberia very quickly. The store almost immediately after the order sent ordered the quality is excellent. So I strongly recommend buying. And the seller of good sales and success in business!
Never received the goods. The store was in touch. The money was returned. Spent time
Score 5 only for returning the money back quickly and without questions. Or customs wrapped, only another reason. But the delivery was cancel. Ordered from another store with delivery from Russia, came in 4 days home by Courier)
The parcel went a little over a month. The box is whole, Zhizhi full bottle, surprised that it should be enough for two times.!?