SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ToyoHub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product received, but not the right color, I ordered gray, it arrived Black, I just tried to position it, but I have not yet installed it on the steering wheel permanently, But it seems at first a little small compared to the steering wheel of the TOYOTA LAND CRUISER KDJ 95 .... it remains to be confirmed, if the leather can relax with a little hot water... (to see). Otherwise the leather seems of good composition...
The quality of the skin is good, the threads, the needles are all there. But on the steering wheel the cover did not fit and palpable. Here I sit and think-pull the skin or break. The color is also not the one that wanted, darker than much. The store misunderstands the questions and answers something to me incomprehensible. I'll send him a photo, see what I say, I'll add a review.
Very fast, high quality and in supper packaging. Thank you!!!
Received quickly. Until put after the description will be
Quality Chic, when I install add feedback
A little did not fit the thickness, the store returned some money. I recommend.
The quality is excellent. Fit perfectly on the tlk prado 95. Only to mess with sewing had eight hours.
The quality is good. the color is slightly darker than in the photo, and, it's good. the delivery is fast. there is sewing, emae.
Good material but for some reason did not fit the size ((returned immediately part of the cost
Delivered in 10 days. Installed. the skin is good. But since the steering wheel i do not pradovsky on the spokes almost came up. I knew what i was going on. Thread enough for 3 rudder. thanks to the store and good luck
not fit perfect with my car but is good quality