SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ToyoHub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got a question? 
Ordered in late November 2019, came in mid-January 2020 in the Nizhny Novgorod region. Track tracks all the way. Self-adhesive film "Under the Skin", a roll with a plastic sleeve, packed in a lot of layers of puffy film and tightly rewound with tape. At first glance thin, the pattern "under the skin" is drawn (expected more thickness and embossing). A little expensive seems.
The color was thin and when I tried to cut the wrap, it just tear like a cardboard.overall the shipment was really quick.
Otlichno. posmotrim Kak kachestvo
Puikiai atrodo
The goods received. It seems like a good film. I haven't tried the case yet. Many thanks to the store))
All OK.
The film looks beautiful, only very little, not like 150 cm . .. Shipping tracked, thank you store
Not استعمله للآن The packaging was excellent. God willing, be good
well I'll be ready to check it out now
In appearance quality goods, I will glue on the torpedo
Very fine low quality rough leather type
Film like nothing. Dense and stretches well. How long will we see
Quick sent. Good material
Very bad quality. Does not stick correctly. Not as flexible as we can expect from a vinyl
I recommend!
Product seeming good quality remains more than to ask
Quality is good. Even on tactile sensations. Sending fast, but shipping to Surgut is very long. I hope it's worth it. I did not communicate with the store.
Just like I asked.
Everything was finished until I tried
fine item, fast delivery
All OK
All as written in the description. Ordered 2 to 2 m. The store warned that he would come in one piece of 4 m. All well can order
Ok
Fast shipping and delivery, good quality product.
Zamovlyav 11.11.2019 came to Kiev 10.12.2019, I do not look like a Pogan yak on glue zroblyu doponnya!!!! Z the store does not buy all so yak is not Bulo potreb!!!!!