SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ToyoHub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods did not receive. After the dispute, the money was returned. The store asked to put good feedback. For what?? Two stars for a refund.
For Toyota Corolla 2011 of release came two filters perfectly. Thank you very much to the store.
Filters did not come
The goods are not PR Shol for two months somewhere goes on the report prishol in the post office no?
The order was delivered, but crushed during transportation. The store stupidly threw in the package, there was no additional packaging. Opened a dispute with a refund of 50% of the order value, the dispute was resolved in my favor, returned 250 R. It is necessary to pack in cardboard, the post of Russia does not forgive such nonsense. Ordered 11.11.19 received 31.12.19 money returned 3.01.20. I did not communicate with the seller.
Phil air did not fit
Excellent filters. Slightly thinner than original. Walked 2 months
The client didn't send the product in time and I lost the money because I'm not using it anymore.
Excellent. AA + +
The goods, though, came quickly. But the packaging and the filters themselves are very wrinkled.
Unfortunately bad quality and there is no data about the product I do not recommend buying from this store
items looks to be of good quality
Poor packaging resulted in boxes being damaged. Air intake Filter was slightly flattened. Think I'll have to put in another filter.
There is no marking on the filters. There is no flow direction indicator (top/bottom) on the straw. Packing is crushed.
Looks fit, fast delivery by courier, Will supply, дополню tip
Unsatisfactory. Two in one time shipping, shipping cost to save.
Excellent item, fast shipping.
Good product recommend, Toyota Verso 2010 all came perfectly. Salon for 5 of 5, air for two. 4 +
As Described for Yaris 2011.
All right. Super fast shipping to chile.
very fast shipping thanks very much
The first order arrived broken and sent again and arrived broken and spoke to me and returned the full amount