SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ToyoHub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got a question? 
Machine of good quality! Checked it in action, I advise all this model and store! To the Republic of Adygea, Maikop, the parcel was delivered in 4 days by sdek!
The order delivered quickly the description corresponds to the working position but has not yet checked in the case. The store is happy.
The store is well done, sent on the day of the order, namely 6.01.2020, received already 15.01.2020. Despite the fact that the parcel went to Norilsk. Packed is not very safe I.E. Just in the postal package, but the goods came intact. On the box, even the corners are not wrinkled. Seller thanks for the fast service.
I paid for a complete set that is more expensive, and came which is cheaper.
Shipping super fast!!! Ordered 09,01 received 15,01! Everything works!
The machine is good. i took it as a gift. Everything works. Powerful. I advise the store and the goods.
It came in three days, in the work has not yet tried, thanks for the promptness
The product corresponds to the description, the parcel came quickly, I recommend the store to everyone.
The package arrived. Everything is intact. Works. Thank you!
Machine if written in Korea solid is tame should work movement. Cheap solid back in to continue sometimes minutes apiece idling please remind you want. Power Full of caustic non best product! And store will be very kind of you. Communication also incredibly well, and Ali Express in large size supply seller seemed to be remembered by four. Just back plate broken will arrive data View thanks for you say that in waiting. Kindly, thank you. China shop cotton skewer etched off per cup. ^ ^
I got perfectly sdecom pleasantly surprised, quality goods, have not yet tried but so inspires confidence.
IItem as described. Item price is good compare to quality. Fair and well packed shipping. Delivered in 31 days to Belgium. Feels solid and robust .
Very fast shipping. Thank you very much to the store.
The goods did not come, the store does not make contact and does not respond, although suddenly the goods allegedly received!
The goods ordered on January 1, received on January 10. Ordered delivery from Russia, processed the order for a long time, well, it is understandable for all holidays. In fact, they sent on January 8 from Podolsk and the next day she was already in Kaluga. I will say so impoverished from her stoiiit. Even when you get out of the box. Included in the socket works, the speed is adjustable. I will try, if possible, I will add. Seller respect!
Someone wrote that this has low power. I did not notice that problem yet. In fact it feels very powerful and fast, even though I have only tried it in air, not pushed against anything yet. I could clearly see sparks inside the engine and hear pops on the speakers of my stereo when I used it, so I am genuinely scared to use it inside now. But I think this might be normal for power tools (I will just unplug other electrical equipment when I use it). If there are problems I will write additional feedback, but so far it seems fine. For the money and my uses I am happy. Arrived towards the end of the estimated delivery time. And yeah, it makes quite a bit of noise (certainly not quiet).
The product is a great great great thanks
Got fast, works. But the smell! And the beating of the nozzle is just buzzing. For small works-will go.
Quality leaves much to be desired
Delivery is fast, from Moscow to Moscow in just 3 days. The quality of 1179₽ will pull. How much will one Chinese know.
Excellent store to all recommend everything ideally
Bien
Perfect
As it is in offer thanks. I recommend dealing with a store
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