SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ToyoHub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery by courier, store respect!
High quality productco, very good adhesion with the glue you carry and shipping very fast.
Shipment was very fast, definitely pleased with that. The material however: Not flame resistant. Will burn. Does offer some heat reflection properties and high frequency noise dampening.
Received
Delivery fire!
I filed a dispute because it said I had received it and it was not so I received it today 20/12 /19. About 10 days after placing me in the order I had received it
Good quality items
Ótimo.
Dimensions 98x140. Cut into size easily. Delivery fast for a week by courier from DHL-those are still raspisdyai
Really fast shipping, 1 day shipping in Spain. Adhesive is good. I'll comment once I fully cover the car but it's looking good
In the picture, the goods in the roll, and came folded several times as a blanket, which led during transportation to creases on the sides and corners, this circumstance I think strongly does not affect the characteristics and styling. The goods of this quality I think are expensive, until I personally convinced... With the store communication was not maintained, there was no need
I did not take out the meter but it seems OK
It didn't. The money returned in dispute.
the glue it's ok
All right according to description, it sticks very well, correct thickness, fast shipping in two days at home.
Thank you very much everything got everything in order and corresponds to the description.
nice quality, easy aplication. I can hear the difference between the noise in car, the mat really helps. At the winter car better keeps warm. I will buy more. recomened the store
Yes quality, the store quickly sent but the delivery took longer, it's until the new year probably
Make you satisfied
Product looks good. Still not installed.
Quality is good, the sizes match and most importantly does not burn! Checked with a lighter, everything is super, does not melt, foil honest