SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ToyoHub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got a question? 
not sure why but the delivery took a long time. in the end all okay
Great product. Awesome store.
Atvyko greitai, per Pora savaiciu, kokybe Gera, maitinasi Nuo pajungto akumuliatoriaus, bukle Rodo Ant Kiek tiksliai neturiu Su Kuo palyginti.
Great device. Works perfectly and accurately. The voltage of the battery coincides with the multimeter. I advise the store and the goods!!!
The device is defective. Inputting the CCA does not work properly. When I input a value, it does not recognize that value and replace it with a different value. For example, I input a CCA of 660. It analyzes and replace the value to 486 CCA entered. I performed this with two different batteries and I got the same results. Aliexpress dispute refunded the entire amount. The store was not helpful at all. after 14 days after I contacted the seller. He did absolutely nothing. I would not purchase again from this seller.
not manual
Checked fast delivery works according to description for car battery
good
Great
Very fast delivery, thank you very much.
Thanks. I tested this battery tester - it work. Transit in RB - 4 weeks.
good
Delivery to Minsk 1 month. Everything is packed normally. I'll test it.
Works. Shipping 5 days!!!
Not put to work, but apparently came all in order.
Work well and terrific
Super!
Excellent product I tested it and it works very well, highly recommended store.
Delivery leadtime: 11/05-11/15, summer Test is not yet failed and stuff but getting a will random,
thx Broo
excellent
The product corresponds to the claimed works well.
Arrived really fast. Item in good shape. Seller is ok. Thank you.