SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ToyoHub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got a question? 
For a very long time
Seller forgot to put the user manual overall the product looks good haven't tested yet.
Delivery per month order
Fast delivery, good support.
Norm tracker, everything shows ..
Super. Works in network Play but on different side and appce.
It only works 1 and the other one stays with the light turned red and the other blue and they never turn off
Excellent prodcuto, I just need to run the tests
top!
Excellent product and hassle-free shipping to Colombia. Thank you.
Top top top
Order returned to the store from customs .... Reason did not understand
It needs to be checked, which is the perfect shipment, when you try it I will leave second valuation, at the moment very well
It took a long time because of the new year. Until I checked
Very good product and store.
Very good
Corresponds to the description. To the Ulyanovsk region for three weeks. Perfectly packed. The tracker installed-everything works. Regal on GPS trace orange. For those who will register there-in the device selection menu, specify "China-TK 106", because gt02a refuses to determine. Yes, and the server has changed. It is prescribed where you enter the name, ID and device from above. Good luck. Thank you to the store.
good
merci
Could not connect
Came in intact, the box is not wrinkled. YouTube is full of instructions on setting up, following them, set up and your tracker on GPS-trace, everything works. Under Additional scales on the board there are no holes for soldering. When you call the number of the tracker passes one horn and immediately the end of the call. In general, as the tracker performs its function perfectly, you can take!
It came much earlier than I expected now it needs to be installed and it would be