SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ToyoHub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A long parcel went-a month to Tomsk. IML express... But there delivery for the new year holidays fell out. And here she comes. Everything is exactly as in the description. Insulation whole, only a little pomp. But it will straighten itself. It remains heat to wait and paste.
Tikejaus neto, klausimas su vibracijos slopinimu
Great quality stuff! Thanks
The carpet looks a little thinner than it says in the description, however it looks like a great product and quality, it is missing to test its operation, the packaging did it carefully and arrived in perfect condition, recommended store
Good store Fast shipping
The reflective part is cleared.
Everything seems to be fine, as described. I didn't have time to aplly the isolation. I will leave another feedback later
It looks good not to use it.
Well cut, well glued. I recommend.
Delivery is fast, courier to the doors.
I haven't opened it yet but it's but it's going well
Very good product I will be buying more
I carry 4 orders and I'm still missing a car door. I don't feel much difference
Best dampening sheets
Reciving, very satisfied, Tank You
came fast and in good condition. not used yet but seems nice for the price.
Good product equal to the image
It still loses heat but 80% it protects
2 streams gave me for trunk and rear wheel pass, and a back side. It doesn't make any difference. I 've ordered two more and I'll keep putting in to see if I finish noticing anything.
It came for 1 month, as expected. well packed, the goods do not measure, I think the same parameters. I'm waiting for heat and will glue
Arrived very quickly. Delivered by courier I will try later
The quality is good, but the store is not an honest person and sends the goods not appropriate sizes... Opened a dispute and returned some of the money spent...
Think did intact. But the main picture and the aluminum lattice at all different. Sellers are thread count Limited four square grid day, life is like the picture. Adhesive strength is good. Hand to bury or not very satisfied.