SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ToyoHub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got a question? 
Design of the vaccum cleaner is very good, very nicely packed, lacked the user booklet to give information about the product and it's operation , with first feel looks like a premium product.
Arrived fast. Product for portable use, works well, can be a little weak but meets the need, convenience, portability.
The goods from baseus, as always at the highest level. Delivery is perfect, very competent logistics, just super!
The item arrived in gread condition, well packed.. I usually like Baseus products, but this so-called vacuum, is not really vacuuming, maybe barely collect small pieces
The goods were delivered in 20 days from Singapore, judging by the stickers. Everything is whole and works. The package was with baseus brand ribbon whole and not damaged. But the original packaging of the vacuum cleaner is almost in trash. It seems wrinkled and sent, for this and minus one star, although at first glance it is not clear whether the store is guilty. The battery was charged percent for 25-30. In general, it looks good. Check add feedback
The vacuum cleaner small compact looks very good. Lynx sucks well. I'm happy with my acquisition.
good quality
Very handy, good suction power. Must tool for any car or even small office space.
Bon produit
excellent product. most useful
ok ! I used it and vacuum good!
The description is very accurate. Thanks a lot.
This very loose has no strength to vacuum
Excellent very good, the bad is very loud but all good
The suction is strong, and its appearance is decent
Not strong enough
Excellent
Delivered clearly and quickly, by courier, packaging whole and beautiful. Looks super. Sucks so much, but buzzes as I do not know who-just a roar! In the evening you can not use, neighbors will swear.
Merci
Thanks to store for the excellent product, the suction power is looks good, I have not tested how long it’s running continuously, overall it’s good product.
The goods came to Ukraine less than a month. Thank you for the fast delivery! The goods are good. Packed well. A little noisy vacuum cleaner. Not enough power. Quickly discharged.
+
Excellent vacuum cleaner, works perfectly. The product is satisfied.
Gorgeous quality. Very fast shipping.
Thanks actually it is pretty good!